Professional Services
Depending on your needs UCx Direct offers the right mix of professional services to make our Partners succeed. You make the Sales, supply the techs and we do the rest as a representative of your company.
Fully managed installation projects
- Contact your customer to set schedule
- IT vendor interface
- Gather Database, Program and Pretest
- Ship fully functional system with Cut sheets and User documentation to you for installation.
- Coordinate local technicians if needed
- Day 2 remote user administration training
Outsourced Support
- UCx Direct will be your remote help desk.
- We can triage all your trouble/MAC service orders and complete most remotely. If dispatch is needed we can send a work order to your staff with Notes to complete or coordinate a local technician to resolve the issue.
Enhanced maintenance – sell the contract to your customer and have all remote support and repair work performed by the same team that trains and provides tech support to your technicians.
Staging services (Pre shipping)
- Pre-assemble system
- Load any licenses
- Complete Software updates
- Set up Remote access
- Pre-load keyset configuration files and button customization
Extended Support service available 24x7x36
Managed Installations
3-Step Simplicity for Managed installations
You Sell it and we do everything from Sale up to Install
- Assembly, Software Updates, License Installation
- Co-ordination Customer/IT/Your Techs
- Design and Programming
- Documentation
- Customer IT interface
- Call Flow and System Testing
- Cutover Support
- Day 2 user administration training
