“Ranked #7 on the list of cities with populations between 75,000 and 124,999 in the 2015 Digital Cities Survey, the City of Columbia’s information technology department was recognized as a leader in the use of innovative technology to improve services, security, transparency and citizen engagement. This leadership commitment required us to replace an outdated Nortel CS 1000 PBX that was costly to maintain and support with a simple, secure and feature-rich Unified Communications solution from E-MetroTel. The transition was smooth and seamless, installing a new UCX1000 appliance server that delivered the features we needed to improve services and boost efficiencies.
The UCX1000 came fully loaded with a rich suite of ready-to-use UC applications including find-me follow-me mobility, Android smartphone client, unified messaging, voice and video conferencing, remote office calling, call recording and reporting, contact center, IVR and more. Its evergreen design supports a mix of Nortel digital and VoIP phones as well as new SIP phones, helping the City of Columbia realize significant cost savings, in the order of 30%. We now have a reliable, scalable communications system that simplifies our IT network and helps increase staff productivity.“ Jim Chapdelaine, CIO, City of Columbia, Missouri.